Refund Policy

A clearer view of cancellations, eligibility, support review, and how refunds are handled on Kumpanio.

Effective date: 12 February 2025

Refund Policy for Users

Users may cancel up to 24 hours before the scheduled booking for a full refund.
Cancellations made within 24 hours are generally non-refundable unless exceptional circumstances are reviewed and approved.
If a companion cancels a confirmed booking, the user receives a full refund or can choose to reschedule.
Major service-quality issues may be reviewed for partial or full refunds when reported within 48 hours and supported by relevant evidence.
User no-shows are non-refundable. Companion no-shows are eligible for a refund or replacement handling.

Subscription or platform fees are generally non-refundable unless there is a billing error or duplicate charge.
Commission deductions on completed bookings are generally non-refundable unless the booking was cancelled in a way covered by platform policy.
If a partner cancels or fails to fulfil a booking, the user may be refunded in full and account action may follow.

Contact Kumpanio support with your booking details and the reason for the request.
Refund reviews usually take 5 to 7 business days.
Approved refunds are typically processed back to the original payment method within 7 to 10 business days.

If a refund request is denied and the user or partner disagrees, they may submit an appeal through support for a final review.

For questions about cancellations or refund eligibility, contact support directly.