Fairness for Everyone
At Kumpanio, every confirmed booking represents a commitment between a user and a verified companion. When a booking is confirmed, both parties reserve time specifically for that experience.
Our cancellation policy is designed to balance flexibility with fairness while protecting the reliability of our marketplace.
Confirmed Bookings
A booking is considered confirmed only after:
- A booking request has been accepted.
- A companion has been selected.
- Payment has been successfully completed.
Once confirmed, both the user and companion are expected to honour the booking.
User Cancellations
Users may cancel a confirmed booking before the scheduled start time.
Refund eligibility depends on factors such as the timing of the cancellation and the applicable user policy available within the Kumpanio platform.
Repeated cancellations or misuse of the booking process may result in restrictions on account activity.
Companion Cancellations
Companions are expected to honour confirmed bookings and maintain reliable availability.
Repeated cancellations, late cancellations, or failure to attend confirmed bookings may affect a companion's standing on the platform and may lead to account actions in accordance with Kumpanio's Companion Reliability Policy.
Rescheduling
Where available, rescheduling requests may be reviewed by Kumpanio Support.
Approval depends on operational feasibility, booking status, and companion availability.
Rescheduling is not guaranteed.
Safety Comes First
If either party feels unsafe before or during a booking, they should end the interaction immediately and contact Kumpanio Support.
Safety-related reports are reviewed promptly, and appropriate action may be taken to protect our community.
External Circumstances
Kumpanio is not responsible for cancellations or disruptions caused by circumstances beyond our reasonable control, including event cancellations, venue closures, weather conditions, travel delays, or other third-party events.
Off-Platform Bookings
Bookings, payments, or arrangements made outside the Kumpanio platform are not covered by Kumpanio's refund process, customer support, safety protections, or dispute resolution services.
To ensure the highest level of protection, all bookings should be completed through Kumpanio.
Marketplace Integrity
To maintain a trusted community, Kumpanio may investigate and take appropriate action where there is evidence of repeated cancellations, booking abuse, fraudulent activity, or misuse of the platform.
Policy Updates
Kumpanio may update this Cancellation Policy from time to time to reflect improvements to our services, marketplace operations, or legal and regulatory requirements. The latest version will always be published on our website.
Need Assistance?
If you have questions about a booking or cancellation, please contact Kumpanio Support.
For account-specific cancellation rules, refund eligibility, or companion reliability standards, registered users and companions can view the applicable policies after signing in to their Kumpanio account.